PPL — Public Partnerships LLC — is the single company that handles payroll and paperwork for every CDPAP personal assistant in New York State. If you are a consumer directing your own care, or a family member being paid to provide it, PPL is who you deal with for enrollment, timesheets and pay.
This page covers the three things people actually search for: how to log in, who to call, and what the weekly deadlines are. Then the part nobody writes about — what goes wrong, and what you can do when it does.
The short version
- Phone: 1-833-247-5346
- Email: nycdpap@pplfirst.com
- Consumer portal: PPL@Home
- Time tracking app: Time4Care
- Timesheets due: 11:59 p.m. ET Saturday
- Consumer approval due: 12:00 p.m. ET Sunday
Logging in: PPL@Home and Time4Care are not the same thing
| PPL@Home | Time4Care | |
|---|---|---|
| Who uses it | Consumer or designated representative | Personal assistant |
| What it is for | Seeing authorised hours, approving submitted time | Clocking in and out of each shift |
| Key screen | Service Authorizations tab; Summary tab for hours used and left | EVV scorecard |
| Deadline | Approve by 12:00 p.m. ET Sunday | Submit by 11:59 p.m. ET Saturday |
This trips people up constantly. There are two separate tools and they do different jobs.
PPL@Home is the consumer’s portal. It shows service authorizations — the number of CDPAP hours Medicaid has approved — and it is where the consumer or designated representative approves the hours a personal assistant has submitted. The Service Authorizations tab shows the full detail; the Summary tab shows how much has been used and how much is left.
Time4Care is the app the personal assistant uses to clock in and out of each shift.
Both now require a password. PPL rolled this out in stages, so it may not have reached you yet. When it does, the first login asks for your mobile number, sends a six-digit code, and then has you create a password. After that you use the password instead of a fresh code every time.
Clock in and out in real time, not at the end of the week
Electronic Visit Verification is a federal requirement for Medicaid-funded programs under the 21st Century Cures Act. It is not a PPL invention and it is not optional.
What it means in practice: a shift counts as EVV-compliant only if the personal assistant clocks in at the start and out at the end, while the shift is happening. Time4Care now shows a scorecard with the percentage of compliant shifts.
Three habits wreck that score:
- entering a whole week of hours on Sunday night
- editing a saved entry after the shift is over — editing makes it non-compliant
- submitting time after the shift has already ended instead of clocking out during it
If the score dropped because a service authorization came through late, that is not your fault and it recovers on its own once you go back to clocking in and out normally.
Health assessment and training: the two deadlines that stop pay
A personal assistant cannot start working in CDPAP without a health assessment, and it has to be repeated every year. Assessments run through Mobile Health; from 27 May 2026 some newly joining PAs are assigned to The IMA Group instead during PPL registration.
Training runs through the Nevvon portal, reachable from either PPL@Home or Time4Care. The deadlines depend on when you started:
- started in CDPAP during 2025 — training was due by 31 March 2026
- started with PPL in 2026 — within 90 days of your PPL start date
Miss these and you fall out of compliance, which is a paperwork problem that turns into a payment problem.
When hours run out mid-month
A service authorization is a ceiling, not a target. PPL can only pay for hours inside it. If a personal assistant works 40 hours in a week where 30 were authorized, the extra 10 do not get paid — not late, not eventually.
This is the single most common way families lose money in CDPAP, and it is avoidable: check the Summary tab in PPL@Home before scheduling, not after.
If the authorized hours genuinely are not enough for the person’s needs, the fix is not more unpaid shifts. It is a reassessment through the managed care plan, and if that is refused, a fair hearing. Those are separate processes from PPL, which only pays what the plan authorizes.
If you were paid through PPL between March 2025 and April 2026
There is an active class action settlement. Personal assistants paid through PPL as statewide fiscal intermediary for CDPAP work in New York City or in Nassau, Suffolk or Westchester counties between 1 March 2025 and 30 April 2026 may be entitled to money.
Details are at PublicPartnershipsSettlement.com or by phone at 1-800-314-2601. The notice was authorized by the U.S. District Court for the Eastern District of New York.
PPL has also posted a notice about a data security event that may have affected some CDPAP consumers. If you were enrolled during that period it is worth reading.
In-person help exists, and it is underused
PPL has seven offices across New York State and takes appointments. For anything involving documents, a stuck registration or a payment that will not resolve over the phone, an appointment beats a fourth call.
Where an agency fits — and where it does not
We are a licensed home care agency, not a fiscal intermediary. We do not run CDPAP payroll and we cannot log into PPL for you. Being straight about that saves everyone a phone call.
What we do see, repeatedly, is families discovering that CDPAP alone does not cover what they need:
- The family caregiver runs out of capacity. CDPAP works when someone can actually do the hours. When that person has a job, or their own health problem, the model quietly stops working.
- The care becomes clinical. Wound care, injections, catheter management and medication administration are nursing tasks. A personal assistant under CDPAP is not licensed to do them, however willing they are.
- Nobody is left to hire. Consumers must find their own personal assistant. Not every family has someone — that is when families move to agency in-home care or personal care services.
In those situations the answer is usually a combination — CDPAP for the hours a relative can cover, agency aides or nursing for the rest. If you want to work out which mix applies to your situation, call us at (718) 232-2777 or write through the contact page. We are licensed by the New York State Department of Health, licence #2572L001, and the call costs nothing.
Frequently asked questions
What is the PPL CDPAP phone number?
1-833-247-5346 for CDPAP support and payroll questions. Email is nycdpap@pplfirst.com. For the class action settlement the separate number is 1-800-314-2601.
How do I log into PPL for CDPAP?
Consumers and designated representatives use PPL@Home. Personal assistants use Time4Care to clock in and out. Both now use a password you set once, after verifying your mobile number with a six-digit code.
When are CDPAP timesheets due?
All time entries, including paper timesheets, are due by 11:59 p.m. ET on Saturday. The consumer or designated representative must approve the hours by 12:00 p.m. ET on Sunday.
Why is my EVV score low when I worked every shift?
EVV measures how time was entered, not whether work happened. Entering a week of hours at once, or editing an entry after the shift, makes those shifts non-compliant even though the care was delivered. Clocking in and out live during each shift is what raises the score.
Can a personal assistant give medication under CDPAP?
No. Medication administration, injections and wound care are licensed nursing tasks. A CDPAP personal assistant is not a licensed clinician. If care has reached that point, it needs a registered nurse or a licensed agency.
Where do I read about agency care instead?
Agency care is a separate route: the agency employs, trains and supervises the aide. See in-home care for hourly help and live-in care for round-the-clock cover.
Do I have to use PPL?
For CDPAP in New York, yes — PPL is the single statewide fiscal intermediary. Home care delivered through a licensed agency is a different program and does not go through PPL at all.
Programme rules, deadlines and contact details change. Everything above was verified against PPL’s official New York CDPAP page on 25 September 2026. For your own situation, confirm with PPL directly.
