Someone You’ve Never Met Will Have a Key to Your Mother’s Apartment.
We Meet Her First.
About ProLife Home Care · Licensed home care agency in NYC
Placing caregivers in New York homes since 2017. Two offices, 246 neighborhoods, and a rule we have not broken: we meet every caregiver ourselves before she meets you.
Employees, not contractors A nurse opens every case One coordinator, start to finish
We speak: Русский · Español · 中文 · Українська · ქართული · বাংলা and 7 more
A licensed agency, not a matching service
There are two kinds of companies that will send someone to your mother’s home. One is a licensed agency. The other is a website that introduces you to a stranger and then steps out of the way.
We’re the first kind. ProLife Home Care is a Licensed Home Care Services Agency, a LHCSA, licensed by the New York State Department of Health under license #2572L001. You can look that number up.
The practical difference shows up when something goes wrong. Our home health aides are employees, not contractors. We carry the insurance, we run the background checks, and at 2am you call us rather than her.
The licence also decides what we are allowed to do. Ours covers the full range of home care services, including physical, occupational and speech therapy at home. An agency without therapy on its licence has to hand you off to someone else halfway through recovery.
None of this depends on Medicaid. Families who pay privately get the same caregivers and the same nurse.
Six things that happen before a caregiver reaches your door
This is the part most agencies sum up in one word: “screened.” Here is what the word covers.
We meet her in person
Not a phone screen, not a video call. Someone from our office sits across from her. We know every caregiver on our roster because we hired each one ourselves.
Police report
A criminal background check, run before her first shift rather than after it.
New York State abuse and neglect registry
The state keeps a list of people found to have abused or neglected a vulnerable adult. We check it. Every agency in New York is supposed to. Ask the next one whether they do.
Medical clearance
She is cleared to work with people whose immune systems are not what they used to be.
Training
We train her ourselves. We don’t take a certificate at face value and hope for the best.
Monthly rechecks
Federal and state exclusion lists are scanned every month for every active caregiver. Hiring day is not the last day anyone looks.
1700+ caregivers have gone through this and sit in our database. Around 500+ are working right now. The number matters only because it means we can find the one who speaks your mother’s language and can start this week.
You get three people, and they don’t rotate
At a large agency you speak to whoever answers. Next week it is someone else, and you explain everything again.
Your coordinator
One person, the same one, from your first call onward. Irina, Lyci, Tiffany or Chrys. She knows your mother’s schedule, which caregiver is on this week, and what happened the last time something went wrong.
Your nurse
A registered nurse opens your case and writes the care plan. The same nurse comes back for supervisory visits.
Anna
Our co-founder is a registered nurse, and she knows every family we are caring for right now. She talks to families herself and gives care advice when they ask for it.
Anna Klyauzova, RN, MSN, MPA
Co-founder and Director of Patient Services
Anna spent 20+ years in clinical practice, nine of them in clinical leadership at New York hospitals, including Mount Sinai. In 2017 she co-founded ProLife Home Care.
She had watched families get handed a caregiver, a phone number and a wish of good luck. The care itself was often fine. What was missing was anyone who stayed with the case after the paperwork was signed.
So that became the job. Anna reviews every care plan, and she is the person a family reaches when the answer has to come from a nurse rather than from an office.
We speak the language your mother answers in
New York City is required by law to serve residents in ten languages. We cover all ten, plus Ukrainian, Georgian and English.
Dark chips are the ten citywide languages set by New York City Local Law 30.
This matters more than it sounds when there is dementia. First languages come back as recent ones fade. Someone who spoke English for fifty years may end up answering only in the language of her childhood.
Where we work
The caregiver comes to your home. Our offices are for hiring and paperwork, and most families never visit one. See both office addresses.
Do We Work in Your Area?
Enter your ZIP and we’ll answer right here.
Leave a Number and We’ll Call You Back
No pressure to sign anything on the first call.
Talk to a coordinator
A name and a phone number is all we need. We call you back the next business day.